Skip to content
ServicesHow It WorksResultsToolsReferralFAQContact
FREQUENTLY ASKED QUESTIONS

Got Questions? We've Got Answers.

Everything you need to know about working with us. Can't find your answer? Just book a call — we're happy to chat.

General

What is The Build Crew?
We're a team of Shopify developers who build stores that make money. Not just pretty websites — actual stores that convert visitors into buyers. We've built over 100 sites across fashion, beauty, food, real estate, you name it. From design to launch, we handle the whole thing so you don't have to.
Who is behind The Build Crew?
A tight crew of developers, designers, and strategists who've been doing this for years. When you work with us, you're not getting outsourced to some random freelancer. Our team builds your store together, and we actually care how it turns out.

Services & Pricing

What services do you offer?
Six things we do really well: full Shopify store builds from scratch, conversion rate optimization (making your store sell more), speed optimization, ongoing maintenance, logo design, and custom sections. You can grab any of these on their own or bundle them together — we'll figure out what makes sense on the call.
How much does a website cost?
Honestly, it depends on what you need. A simple starter store costs different than a full custom build with all the bells and whistles. That's why we do a free call first — so we can understand your situation and give you a straight-up quote. No hidden fees, no weird upsells. What we quote is what you pay.
Do you only build Shopify stores?
Shopify is our bread and butter, but we're not limited to just online stores. We've built real estate sites, digital product platforms, service business pages, portfolio sites — basically if it works on Shopify, we can build it. Ecommerce stores are our main thing though.
What's the difference between Maintenance and Lifetime Support?
This one trips people up so let us break it down. Lifetime support is free and comes with every website. If your site breaks, you need a quick fix, or you just have a question — message us and we'll sort it out. No charge, ever. Maintenance is a separate paid service for people who want us actively working on their store — adding products, seasonal redesigns, weekly updates, performance checks. Think of lifetime support as your safety net, and maintenance as having us on speed dial for everything.

Process & Timeline

How long does it take to build a website?
72 hours for most projects — that's from the moment we have your content and get the green light. If your store needs something more complex like custom features or a ton of products, we might need 5-7 days. Either way, we'll tell you the exact timeline on the call.
What's the process like?
Dead simple. Step 1: hop on a free call with us. Step 2: we send you a design and quote. Step 3: we build while keeping you updated. Step 4: launch day + you get lifetime support. The whole thing usually takes less than a week from first call to going live.
What do I need to provide?
Your logo, brand colors, and any fonts you like. Photos of your products if you have them. And if you've seen a website you love, send it over — that helps us nail the vibe fast. Don't have any of that? Honestly, no stress. We've built stores from zero with just a product idea and a quick chat. We'll handle the rest.

Tool Vault

What is the Tool Vault?
Three tools we built for running an ecommerce business: Store Finder helps you scout competitor Shopify stores in any niche. Ad Creative Finder lets you research winning ads across Facebook, TikTok, Google — all in one place. BusinessOS is your full business dashboard — finances, inventory, clients, tasks, everything. All browser-based, nothing to download.
How do I get access to the Tool Vault?
Two options: pay $50/month and get access to all three tools right away. Or buy a website from us and we throw in 3 months free. You'll need to create an account on our site to log in — it's all browser-based so you can use it from anywhere.
Can I download the tools?
Nope. Everything runs in your browser. The tools can't be downloaded, copied, or shared with anyone. This way you always get the latest version and we keep things secure.

Payment & Support

How do I pay?
We keep it simple. You can transfer directly to us via Whish, or if you're local, cash works too. We'll sort out the details on our call — no complicated invoicing or payment portals. For bigger projects, we're flexible with splitting payments.
What does lifetime support include?
Every single website we build comes with lifetime support — free, forever. Something breaks? Message us. Need a small change? Message us. Got a question about your store at 2am? Yeah, message us. We don't charge for it and we don't put a time limit on it. That's the difference between us and most dev shops out there.
What's your referral program?
Know someone who needs a website? Send them our way. If they end up buying, we'll send you $100 straight to your Whish account. No cap on how many people you can refer — send us 10, that's a grand in your pocket. We take care of the people who take care of us.

Still Have Questions?

Book a free discovery call and we'll answer everything — plus give you a custom quote for your project.